Refund Policy
At toozo, we want you to be happy with every order. If you are not, you can return it within 7 days and get a refund. No questions asked.
7-Day No-Questions-Asked Refund
- You can request a refund within 7 days of delivery, for any reason. You do not need to explain why.
- This applies to all products, including Cash on Delivery (COD) orders.
How to Request a Refund
- Message us on WhatsApp at +91 99968 22348 or email lakshaycollabx3@gmail.com within 7 days of delivery, with your order number and the phone number used for the order.
- We will confirm your request and arrange a pickup of the product from your address.
- Please keep the product unused and in its original packaging for pickup.
Refund Timeline
- Once we receive the returned product, your refund is processed within 5-7 business days.
- Prepaid orders: refunded to the original payment method (UPI, card, net banking or wallet). Your bank may take a few more days to show it in your account.
- Cash on Delivery orders: refunded by bank transfer or UPI. We will ask you for the details when you request the return.
Damaged, Defective or Wrong Product
If you receive a damaged, defective or wrong product, tell us within 7 days of delivery with a photo, and we will send a replacement or give a full refund, whichever you prefer.
Cancellations
You can cancel an order before it is shipped by contacting us with your order number. A prepaid order cancelled before shipping is refunded in full within 5-7 business days.
Contact Us
For any question about returns or refunds, message us on WhatsApp at +91 99968 22348 or email lakshaycollabx3@gmail.com.
